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Contact UsWIS Data Portal Troubleshooting
Below are a few categories where the end user may need some help. More items will be added as needed.
Click the ▶ icon next to each option below to see the solution.
Access data products for selected stations/buoys
- Open Data Layers option in left navigation menu to change visibility of available regions (WIS/Buoys)
- Zoom in and/or select an available station/buoy pin
- Click the Export button in upper right of the plot window to open the available Export products and Overview
No station data available for this date range
- If this ever happens, please let the WIS team know using the email address below.
- More information to help us. If stations/buoys show up in the portal and you click on one but you cannot get access to the data, it may be that the backend server providing the data is not responding.
- It is possible to get to the data directly by going to https://chldata.erdc.dren.mil/thredds/catalog/catalog.html. If that responds, then there must be some other issue.